Director Engineering

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Director Engineering

Location:

Salt Lake City, UT - This is NOT a remote role, candidate MUST work in our SLC, UT location.

The Director of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market, building bridges across the organization. This is achieved through directing the development, testing, delivery, and support of cloud based contact center solutions and applications, including resource schedules and delivery milestones, overall product quality, system capacity planning and support across the in Contact platform.

This is also achieved by demonstrating leadership behaviors consistent with in Contact's 4E leadership model and mentoring and leading one or more groups within the engineering organization at various times as a model for how a top performing leader should lead an organization.

In addition, the Director of Engineering will guide the evolution of in Contact standards, tools and methodologies and help drive improved in Contact technology standards and strategy. The primary responsibility of this position is to lead the growth, quality and efficiency of the Engineering team while also developing team members into great leaders of behavior as well as results. The Director of Engineering is responsible for developing and managing the Engineering team, and will be measured based on performance against both short term and long term goals.

• Provides leadership in design, delivery, and support of in Contact software and platforms
• Provides leadership in management and leadership behaviors including senior level communication skills and abilities consistent with the in Contact 4E leadership model
• Develop programs, policies and procedures that assure consistent and replicable development methods
• Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture
• Participate in project scope, schedule and cost reviews
• Understand product capabilities and limitations
• Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness
• Establish working relationships with external technology vendors
• Integrate customer requirements through the engineering effort for championing next generation products
• Quickly gain an understanding of the company's technology and markets, establish self as a credible leader
• Responsible for new product software development and quality
• Maintenance of software/bug fixes
• Release scheduling
• Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies
• Manage 3rd party consulting partners implementing products
• Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management
• Prioritize employee career development in an effort to grow in Contact's internal pipeline of leadership talent
• Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload
• Responsible for recruiting, hiring and firing for the department

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required
• Master’s degree in Computer Science or Business Management preferred
• Relevant certifications also preferred among other indications of someone who values continuing education
• 12+ years experience "living" with various operating systems, development tools and…