Customer Service Representative

Customer Service Representative, Remote Contact Center

This full-time remote Customer Service Representative position focuses on helping customers by phone, email, and chat while processing insurance-related documents and updating records in multiple systems.

About the Role:

You will handle a steady flow of inbound and outbound calls, respond to email inquiries, and enter customer information with accuracy. The first 90 days follow a structured training program with clear KPIs and defined expectations. This role fits candidates who are comfortable on a headset, can multitask across several systems, and enjoy working in a fast-paced, process-driven environment.

Key Responsibilities:

Process incoming insurance documents and enter customer information accurately

Handle inbound and outbound calls to resolve customer questions

Respond to email-based customer service requests

Research and resolve simple to moderately complex issues, escalating when needed

Coordinate with internal teams to resolve customer concerns

Document all interactions and update customer records

Prioritize tasks to meet business objectives

Participate in team initiatives and share feedback for process improvement

Required Qualifications:

High School Diploma or equivalent

At least 1 year of consumer-facing customer service experience

Ideally within the last 3 years and preferably in your current role

Strong written and verbal communication skills

Typing speed of 40 WPM or 8,000 KPH with 95 percent or higher accuracy

Experience with email and/or chat support preferred

Ability to multitask while navigating multiple systems

Professional, clear phone presence

Comfort working in a high-volume, KPI-driven environment and structured training program

Preferred Experience:

Insurance industry exposure

High-volume contact center work

Strong data entry background

Success Factors and Additional Notes:

Genuine commitment to excellent customer service

Ability to stay organized while handling multiple tasks

Clear, professional communication across phone, email, and chat

Comfort with structured processes, documentation requirements, and performance metrics

Temp-to-hire opportunity

Background check required

Average call volume is 30 to 40 calls per day, typically 5 to 15 minutes each

If you're looking for a remote customer service role where accuracy, communication, and consistency matter, apply today! Recent consumer-facing experience and a steady, organized approach will set you up for success in this position.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here:
https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
/resources

Contents/E
- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.