Customer Service Advocate

Customer Service Advocate (Bilingual Spanish/English) - Full-Time (Onsite)

Prov Inc | Sandy, UT 84070 | $16-$19/hour Schedule: Mon-Fri | 6:00 AM - 2:30 PM MT

Join Prov Inc in Sandy, Utah as a Customer Service Advocate and be part of a supportive team where your empathy, communication skills, and problem-solving abilities make a real impact every day. This is a fully in-person role focused on delivering 5-star customer service through inbound calls and accurate documentation.

What You'll Do

• Take inbound calls and deliver 5-star service
• Answer inbound calls and assist customers with questions and concerns
• Provide clear solutions and support test scheduling
• Document all interactions in a call center database/CRM
• Collaborate with team members and troubleshoot minor tech issues

What You Need

• Bilingual Spanish/English (required)
• High School Diploma or equivalent
• Customer service or call center experience (preferred)
• Strong verbal/written communication skills
• Comfortable with computers, webcams, and minor troubleshooting
• Typing speed 30+ WPM
• Reliable, detail-oriented, adaptable, eager to learn

Pay & Benefits

• $16-$19/hour
• 401(k) with employer match
• Medical, Dental & Life Insurance (+ supplemental options)
• Paid holidays + PTO
• Paid training & ongoing support
• Snack/Drink Room

📍 Work Location: Onsite in Sandy, UT 🚚 Relocation required (must be able to relocate before starting)

Apply today and grow your career with Prov Inc!

EEO: Prov Exam is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

Background Check Disclaimer:
As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.