Customer Service Representative

Overview

American Cruise Lines, the nation’s largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Representative to join our growing team. This opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees.

• Work Location:
  
  Sandy, UT (on-site).
• Schedule:
  
  5 days a week, 8-hour shifts, including weekend availability.
• Benefits:
  Medical/dental insurance and a 401(k).

• First Point of Contact:
  Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises.
• Personalized Service:
  Coordinate and fulfill special requests, ensuring every guest’s needs are met with care and attention.
• Sales & Reservation Support:
  Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems.
• Customer Issue Resolution:
  Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times.
• Adhere to Policies:
  Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service.
• Team
  
  Collaboration:
  
  Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance.

• Customer Service Expertise:
  Proven experience in phone-based customer service, with a commitment to providing top-tier support.
• Strong Communication
  
  Skills:
  
  Excellent verbal and written communication abilities, with a focus on clarity and professionalism.
• Attention to Detail:
  Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.
• Tech-Savvy:
  Proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management.
• Organizational
  
  Skills:
  
  Highly organized, with the ability to prioritize tasks and manage time effectively.
• Confidentiality:
  Ability to handle sensitive guest information with the utmost professionalism and confidentiality.
• Passion for Travel: A genuine passion for the travel industry and providing outstanding service to travelers.