Service Desk Manager
Job in
Sandy Springs, Fulton County, Georgia, USA
Listed on 2026-01-19
Listing for:
Stem Xpert
Full Time
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Job Description
Role:
Service Desk Manager
Location:
Sandy Springs, GA
Type:
Full-time employee
Salary Range:
Can be discussed
- Bachelor's degree in Computer Science/MIS related area from a four‑year college or university, or equivalent combination of education and experience
- 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large global firm
- Excellent written and communication skills
- Proven track record of successful staff development, leadership and team management
- Experience defining, implementing and reporting on SLA’s
- Proven experience implementing key support metrics that provide adequate information to senior management
- Experience utilizing an incident and request management software and associated processes
- Prior experience building/expanding a Service Desk globally highly desired
- Prior experience developing and implementing support plans for custom software and third‑party applications highly desired
- Prior experience working with ITIL framework highly desired
- Prior experience working on IT Service Desk preferred
- Prior experience in Project Management / New business Transition preferred
- PMP (Preferred)
Thanks & Regards,
Chris Zion
Chris at tekwissen dot com
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