Service Desk Manager

Job Description

Role:
Service Desk Manager

Location:

Sandy Springs, GA
Type:
Full-time employee
Salary Range:
Can be discussed

• Bachelor's degree in Computer Science/MIS related area from a four‑year college or university, or equivalent combination of education and experience
• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large global firm
• Excellent written and communication skills
• Proven track record of successful staff development, leadership and team management
• Experience defining, implementing and reporting on SLA’s
• Proven experience implementing key support metrics that provide adequate information to senior management
• Experience utilizing an incident and request management software and associated processes
• Prior experience building/expanding a Service Desk globally highly desired
• Prior experience developing and implementing support plans for custom software and third‑party applications highly desired
• Prior experience working with ITIL framework highly desired
• Prior experience working on IT Service Desk preferred
• Prior experience in Project Management / New business Transition preferred
• PMP (Preferred)

Thanks & Regards,
Chris Zion

Chris at tekwissen dot com