Helpdesk Support Analyst

Helpdesk Support Analyst – Contract-to-Hire Overview

A major healthcare organization is seeking additional Helpdesk Support Analysts to assist their growing IT support needs. This is a contract-to-hire role offering strong long-term career potential, internal growth opportunities, and competitive pay once converted to full-time.

• Provide phone-based technical support to internal employees
• Assist users with VPN issues and remote-access setup
• Troubleshoot Windows, Active Directory, and general connectivity problems
• Work within a ticketing system (Service Now experience is a plus)
• Follow scripts and processes to move users efficiently through the support queue
• Deliver polished, professional, and clear communication at all times

• Strong customer service skills – especially over the phone
• Experience with VPN and remote-access troubleshooting
• Helpdesk or IT support experience
  , including ticket handling
• Familiarity with Windows
  , Active Directory
  , and general troubleshooting
• Professional, articulate, and logical communication style

Training (first 1-4 weeks):
Onsite, Monday-Friday, 8am-5pm

After training, shifts may include:
Sun-Thurs, 8:30am-5pm
Mon-Fri, 7am-3:30pm
Tues-Sat, 7am-3:30pm or 6:30am-3pm

Sandy Springs, GA
(Training onsite; role may be remote afterward depending on business needs)

• Contract-to-hire
• Conversion range: $25/hr

• Entry-level experience welcome
• Excellent communication and professionalism
• Ability to pass a drug test

• IT team is primarily remote but may be asked to come onsite as needed
• Strong internal promotion culture
• Full-time employees receive overtime at time-and-a-half, excellent benefits, and pension plans

• One-step interview with manager and director

This is a Contract to Hire position based out of Sandy Springs, GA.

The pay range for this position is $20.00 – $20.00/hr.

This is a hybrid position in Sandy Springs, GA.

This position is anticipated to close on Jan 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.