Patient Service Resource Director

Overview

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Salary: $100,000-$115,000

The Director of Patient Services Resources leads the development, coordination, and implementation of programs, tools, and initiatives that strengthen patient services. Reporting to the Vice President of Nutrition, Wellness, and Standards, this role collaborates closely with Food & Nutrition Services (FNS) leaders and departments to support Patient Services operations, ensuring consistency and excellence across all sites.

• Collaborate with Food & Nutrition Services (FNS) subject matter experts to develop and refine tools that drive patient services performance, including Section C of the TSS program.
• Maintain compliance with policies and procedures while promoting continuous improvement. Partner with the Director of Informatics to optimize MyDining/Elvera applications, ensuring effective training and adoption by local teams.
• Provide guidance and resources to maximize technology utilization within patient services. Champions initiatives that elevate client and customer satisfaction, supporting long-term business growth.

• Bachelor’s degree in healthcare administration, Nutrition, or related field required;
  Master’s degree and/or Registered Dietitian is preferred.
• Experience:
  
  5–7 years in patient services or food and nutrition services within healthcare settings. Proven leadership experience managing multi-site operations and training programs.
• Skills:
  
  Strong project management and organizational skills. Excellent communication and interpersonal abilities. Proficiency in patient services technology platforms (e.g., MyDining/Elvera).

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis. Touchpoint maintains a drugfree workplace.

Req

JILLIAN SERIGNY

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