Consultant, Client Relationship Manager, Business

Company Overview

At Versi Tech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem‑solvers in action, and growth clients in spirit. Our legacy is a commitment to forward‑thinking and customer‑centric solutions, tailored to our clients and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user‑friendly.

We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit‑to‑stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.

We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow‑moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN: committing wholeheartedly to a single vision and focused on achieving success for ALL involved - our employees, our clients, our vendors, our communities
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives
• We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our clients and team members first

As a Growth Consultant (GC), you will be the trusted strategic advisor our clients rely on to achieve their business outcomes. Your primary mission is to unlock value and accelerate revenue growth for both our clients and our business. By deeply understanding their goals and proactively identifying new opportunities, you’ll go beyond traditional account management to provide strategic insights that directly impact their bottom line.

This role is about leading with influence, aligning internal teams, and ensuring we deliver the kind of results that solidify our position as an indispensable business partner.

• Client Retention:
  Directly own and drive client retention within your portfolio book of business, ensuring proactive engagement and swift issue resolution
• Revenue Expansion:
  Be a primary driver of quarter‑over‑quarter revenue growth through strategic upsells, cross‑sells, and client expansion initiatives
• Portfolio Growth:
  Achieve year‑over‑year growth goals by developing and executing strategic account plans that align with our clients’ business objectives
• Strategic Engagement:
  Exceed targets for all client engagement activities—including calls to maximize client satisfaction and partnership depth

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships with key decision‑makers and stakeholders
• Lead weekly and bi‑weekly client meetings
• Act as a strategic escalation point for client challenges, ensuring timely and effective resolution to maintain business continuity
• Oversee the review of client profitability and performance, engaging in strategic discussions to identify and capitalize on new revenue opportunities
• Collaborate with and guide internal business units to ensure a unified approach and consistent performance across all client touchpoints

• Proven experience in client management or sales role, with a preference for candidates with a background in merchant services or point‑of‑sale solutions
• Strong understanding of revenue generation and client engagement strategies, with a track record of driving growth within an existing book of business
  
  Exceptional verbal and written communication skills, with the ability to build and nurture long‑term, high‑trust relationships
• Ability to analyze performance data, translate insights into…