Medical Front Desk Representative

Overview

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. This person would be scheduled to work in our Falmouth, Sandwich, and West Yarmouth offices.

Schedule will vary 24-25 hours per week, Monday through Friday;
Hours are 8-4PM.

• Greet and register patients promptly and courteously upon arrival
• Verify and update patient demographics and insurance information
• Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services
• Collect co-pays, deductibles, and outstanding balances at check-in and check-out
• Assist patients with past due balances, explaining payment options and processing transactions
• Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments
• Follow up on appointments to minimize no-shows and maximize productivity
• Address patient inquiries in person with professionalism and care
• Collaborate with clinical staff and management to ensure optimal patient flow
• Take initiative in solving problems and escalating issues when needed
• Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges

• A High School Degree or GED
• Minimum of 2-3 years of medical or health care related setting/front desk preferred
• Proven experience with insurance verifications and patient billing
• Must have a working knowledge of computer and respect for confidentiality
• Must be able to work in a fast-paced environment, paying close attention to detail
• Epic experience a plus
• Bilingual skills a plus

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at  OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.