Customer Service Agent

Customer Service Agent

Salary:
Up to £12.38 per hour

Part-time

Hours:

20 hours per week (3-4 days), shift-based

Location:

Discovery Park (occasional weekend shifts at Margate)

We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity.

This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting.

• Acting as the first point of contact for customer enquiries
• Handling inbound and outbound calls (warm calls only)
• Managing enquiries through a ticketing system
• Supporting memberships, cancellations, and renewals
• Assisting with promotions, sales, and rebooking activity
• Using booking and CRM systems at a basic operational level

• 20 hours per week across 3 to 4 days
• Shift-based role including evenings
• Occasional weekend work on a shift pattern (Margate location)

• Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm
• Tuesday, Thursday & Friday: 8.00am to 6:00pm
• Weekends: 9:30am to 4:00pm

• Previous experience in phone or email-based customer service or sales
• Confident and professional telephone manner
• Strong written communication skills
• Comfortable learning and using digital systems
• Customer-focused with a friendly and approachable manner

• Free leisure membership
• Friends and family discounts
• Discounted spa treatments
• Childcare discounts
• Professional development opportunities
• Holiday purchase scheme & volunteering leave
• Employer pension contribution and company sick pay
• Employee assistance programme
• Cashback rewards

Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.