Medical Receptionist, FPG Pulmonary

Medical Receptionist, FPG Pulmonary: FT Days

Join to apply for the Medical Receptionist, FPG Pulmonary: FT Days role at Firelands Health.

• Lifestyle:
  Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life:
  You will find support to help you manage your personal life while building a career.
• Employee‑centric:
  Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

Responsible for performing a variety of duties including but not limited to: greeting patients, vendors, and other visitors and notifying appropriate staff of their arrival, operating telephone console to route incoming calls and place outgoing calls, scheduling of patient appointments, obtaining current and accurate insurance information each visit, verifying coverage through insurance company, obtaining pre‑certifications or prior authorizations as needed, maintaining daily accurate records for timely billing of accounts, notifying patients of account status and payments due using collection techniques to assist in keeping accounts receivable current.

Assigned to a specific practice but may need to assist in covering other practice sites.

• Obtain, verify, update, and scan patient information and provide support services to patients and medical staff.
• Verify patient’s current insurance coverage through insurance websites.
• Collect and post co‑pays and past‑due balances, and complete any necessary forms obtaining signatures as required.
• Obtain prior authorizations and pre‑certifications as needed.
• Manage referrals through EMR.
• Follow all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home.
• Perform daily banking through Virtual Merchant and FRMC cashiers.
• Prepare a daily financial spreadsheet for practice.
• Ensure the submission of timely, accurate and complete information to the Central Billing Office.
• Use collection management reports to keep accounts receivable current.
• Look for instances of Red Flag Identity theft patterns and report potential threats to Privacy Officer.
• Request, locate, send and receive patient medical records according to federal, state or local guidelines.
• Maintain medical appointments for patients.
• Answer phones in a pleasant manner, screen calls following clinic guidelines to direct callers appropriately and expeditiously.
• Maintain a clean, orderly waiting area including patient message board, children’s area, and reading materials.
• Organize and maintain an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment.
• Demonstrate competence related to the application of Firelands Health core values.
• Practice all facets of Health & Safety.
• Demonstrate competence in communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities rendered to the customer population served.

• High school graduate; vocational education preferred.
• Experience in a medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in the use of personal computers with strong typing skills. Skilled in Microsoft Outlook, Excel, and Word is desired.
• Eligibility:
  Must provide proof of identity and right to work in the United States. Annual tuberculin testing is a condition of employment. Initial testing includes a 2‑step tuberculin test, symptom survey, or chest x‑ray. Employees may elect the Hepatitis vaccine or sign a waiver to decline due to prior vaccination.
• Must possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands auto policy. Provide proof of personal automobile liability insurance coverage upon request.
• Successful completion of a 90‑day get‑acquainted period.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

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