Team Leader Coach

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Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

To effectively lead teams, utilising standard processes to ensure the smooth and efficient operation of the department.

• Management of 8 to 15 people. Typically, 8 people in 1 team.
• Monitor team performance and activities
• Effective capacity planning to ensure that business processing is not disrupted
• Regular feedback to sub-ordinates, as a minimum apply the documented performance management practices used by Discovery.
• Achieve targets agreed to between line manager and yourself, by using the resources allocated to you.
• Manage own and the work of others.
• Liaison with DCS Franchises/Broker/Agents/Clients on all queries to
• Managing Complaints and Escalations.
• Staff development, coaching and training.
• Analyse processes and identify need for risk reduction or efficiency opportunities.
• Ensure adherence to processes and procedures.
• Stimulate positive team performance.
• Ensuring continual communication between management and the team.
• Ensuring Compliance and legislative issues are adhered to.
• Compiling Process and procedure guides for servicing.
• Develop succession plans and implement.
• Monitor people performance, determine appropriate performance management action and execute.
• Highly developed writing, communication and presentation skills
• A proven track record in the LISP environment
• Problem solving and analysis
• Self-managed
• Ability to Plan, organize and Control.

• Matric
• A minimum of 2 – 3 years working experience in a Team Leader role
• A minimum of 3
  -5 years working experience in an Investments Senior Administrator role within a LISP
• Extensive LISP Administration and process knowledge
• Knowledge and working experience in Discovery with relevant product knowledge as well as inter departmental knowledge, knowing how the business fits together
• General Computer Literacy with excellent Excel, Word Proficiency, and outlook

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.