Senior Corporate Actions and SENS Officer

Listing reference:

Listing status: Under Review

Apply by: 17 August 2025

Job category: Banking, Finance, Insurance. Stockbroking

Contract: Permanent

Remuneration: Market Related

EE position: Yes

WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

To lead and be responsible for quality assurance of the accurate dissemination of listed company’s confidential information to vendors to ensure full equal and public exposure regarding activities of an issuer that are price-sensitive and to uphold rules of JSE obligation to shareholders of listed companies.

To interpret and quality assure trading and corporate actions reference data across all JSE markets and various JSE reference data systems in order to underpin and support the ability of the JSE and the SA market for accurate processing.

1. Results Delivery

Apply cost-effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

Ensure that all results are delivered cost-effectively through continuous review of processes and determine the most efficient and cost-effective procedures, escalate suggestions and provide input which can be evaluated for implementation purposes.

Contribute to the overall JSE revenue and business objectives by providing quality and professional services to clients and therefore adhering to the agreed Service Level Agreements (SLA’s).

Ensure delivery of outputs that will contribute to the overall success of the JSE by meeting business requirements, following best practice principles and ensuring that outputs adhere to the industry standards and procedures.

2. Stakeholder Relationship Management

Provide focused customer service by proactively learning and understanding the business of main clients in order to be able to respond to their queries with insight and more value-add.

Build and maintain effective stakeholder relationships through efficient delivery of stakeholder needs/requests.

Ensure and oversee that external clients’ needs are understood and consistently met by continuous communication to investigate issues and escalate where necessary.

Seek approval of market sensitive announcement information (e.g. dividends, salient dates, offers, changes to the board and new listings) from the Corporate Action Consultants to ensure and take ownership of announcement accuracy.

Ensure that external stakeholders receive reliable reference data through quality assurance and resolving any queries that arise from interpretation of the data.

Alert external clients regarding non-compliance with the JSE listing requirements to prevent clients from receiving penalties.

3. Process Management

Follow set procedures according to service delivery agreements to ensure work efficiency.

Coordinate time frames of the local and international markets to ensure that information and announcements are disseminated concurrently.

Act on requests by clients to retrieve announcements from dissemination for amendments as and when needed.

Review announcements and deliver timeously to meet the client expectations.

Assist internal/external clients by providing systematic/step-by-step guidance on system usage as required.

Analyse incoming client queries according to level of complexity in order to determine if one should either assist, delegate or escalate issues as applicable.

Root cause identified by logging technical queries to the technical support teams to attend to the query; follow up with client to confirm satisfactory service delivery thereafter.

Safeguard confidential information against information leakage by adhering to agreed letter of consent.

Remain updated on the most recent application of the CRM testing environment system and engage in relevant supervised training where needed.

Train and coach team members or…