Technical Underwriting Manager

Job Purpose

• Manage IT & System Defects, Enhancements and Product Configuration on On-platform systems and Third-Party Systems.
• Assist with day-to-day escalated Underwriting and Branch queries.
• Assist with Policy Wording and UW Guideline updates, and Underwriting Governance as and when required.
• Contribute towards the growth, efficiency, and sustainability of the objectives of the Company.

Key Responsibilities

IT & SYSTEM PROJECTS

• Oversee system specification development and enhancements.
• Manage effective configuration and implementation of product offerings on all servicing platforms.
• Formulate standard monthly reporting aligned with governance requirements.
• Identify and recommend improvement and efficiency initiatives.
• Drive and implement project and BAU initiatives.
• Ad hoc projects as may be requested by management.

UNDERWRITING & RISK MONITORING

• Assist in assessing and accepting risks outside branch mandates within agreed turnaround times and ensuring business excellence.
• Assist branches with complex quoting queries referred to Head Office, ensure that undesirable risks are managed with underwriting.
• Assist with Risk Monitoring of referrals from Branches, ensuring recommendations are in place aligned to the underwriting principles of the UW Guideline.
• Assist with Reinsurance support of branches with Treaty and Facultative placing, negotiation, as well as monitoring and compliance Locally and Internationally.
• Assist with the enhancement and implementation changes to wordings as and when required.
• Assist with enhancements of guidelines and supporting documents.
• Market Intelligence:
  Keep abreast of underwriting principles in industry.
• Gain market intelligence:
  Continuous research on competitor products. Network with peers in the industry to keep abreast of latest insurance trends.
• Identify training and development needs within branches via interactions/networking with branches.
• Provide training where required and as requested.
• Ad hoc projects as may be requested by management.

UNDERWRITING GOVERNANCE

• Assist with monitoring of branch compliance with UW guidelines/mandates via underwriting reports.
• Assist with provision of monthly underwriting reports and other relevant management information as required.
• Assist with the expansion of underwriting capabilities of the branches based on underwriting governance outcomes.
• Assist with identification and enhancement of governance processes to improve efficiency and adherence to underwriting practices.

STAKEHOLDER MANAGEMENT, PROJECT DELIVERY

• Continuously build and manage the key relationships with Branches, Brokers, Customers, System Providers and Hollard Insure.
• Adopt and manage Project Methodology.
• Build strong collaborative partnerships across the Hollard Group.

CUSTOMER SERVICE

Maintain a high level of service to stakeholders (internal and external) according to the service standards as set by the Company.