IT Operations & Governance Coordinator | Tygervalley

IT Operations & Governance Coordinator | Tygervalley or Sandton

Date: 10 Mar 2026

Location:

Tygervalley, Western Cape, ZA

At Sanlam Allianz, we are proud to be the largest pan-African, non-banking financial services organisation on the continent. With operations across 26 African countries (excluding South Africa), our diverse portfolio spans life insurance, general insurance, retail credit, health, bancassurance, and asset management. Guided by our core values of Innovation, Care, Integrity, and Collaboration
, we are committed to realising our vision of being the most admired financial services group in Africa. We foster a high-performance, energising, and inclusive culture where employees feel cared for, empowered, and challenged to deliver their best work. At Sanlam Allianz, we believe that when people are inspired and supported, they live with confidence — and together, we achieve excellence.

The IT Operations & Governance Coordinator provides administrative, coordination, governance and quality assurance support to the IT & Operations Life team across multiple countries. The role focuses on effective IT governance, accurate reporting, audit readiness, and timely follow up of risks and actions. It further supports access management, system controls, compliance processes and IT operational quality.

Responsibilities will include, amongst others, the following:

• Recommend IT controls by identifying issues, proposing improved procedures and supporting efficiency improvements.
• Oversee user access management processes across countries, ensuring role-based access, segregation of duties and compliance with policies.
• Perform regular quality assurance checks to prevent audit findings.
• Verify evidence of completed backups and recovery tests and ensure alignment with company standards and audit requirements.
• Maintain governance documentation and provide reporting on compliance status, risks, and remediation progress.
• Act as the primary liaison for Central IT Technical audits.
• Coordinate internal and external technical audits, ensuring documentation is available and corrective actions are tracked to closure.
• Manage the quality of development life cycle by reviewing adherence to standards, controls and change governance.
• Support solution delivery quality, ensuring alignment with solution design and governance frameworks.
• Contribute to the development of test plans and test cases, where required.
• Liaise with country IT teams to ensure accurate and timely updates on risks, issues, changes and governance activities.
• Conduct quality checks on data migration activities and ensure compliance with the version release framework.
• Support the development of business cases to align technology initiatives with the business strategies.
• Assist with system user access training and provide support as required.
• Prepare audit and governance status reports, escalating overdue actions.

• Diploma or Degree in Information Technology, or related field
• Relevant IT certifications will be advantageous.
• 3-5 years experience in IT administration, governance coordination, compliance or project support experience
• Experience in environments reliant on accuracy, verification, operational and improving initiatives
• Experience contributing to IT or operational initiatives

• Strong problem-solving capability
• Ability to coordinate inputs and information from multiple stakeholders
• Solid understanding of IT governance, compliance processes and access management controls
• Strong communication and coordination skills
• Strong user support, training and guidance skills
• Excellent organisational skills, with the ability to manage multiple priorities, adapt to changing demands, and maintain high levels of accuracy.

• Ability to work independently and manage deliverables with minimal supervision
• High attention to detail and strong commitment to accuracy
• Integrity driven with strong compliance mindset
• Collaborative and service‑oriented approach
• Proactive problem solver with a continuous improvement mindset

• Cultivates innovation -…