Process Analyst

Our Client is a dynamic and vibrant player in South Africa's financial services industry. We are passionate about financial services and the good it can do. In the digital era, people are collaborating, co‑creating, and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We are applying these same principles to financial services to create products that better meet our clients' needs.

Our needs‑matched life insurance is a first in the industry; it is made just for you at the start, and changes as your life changes.

As a member of our team, you will be responsible for business process management and improvement.

You’ll be based within our Enterprise Risk and Innovation (ERI) division at our head office in Sandton, Johannesburg, and you’ll report to Team Leader:
Process Analyst, who is accountable for Process Governance and support within Enterprise Architecture.

• Strong verbal and written communication skills.
• Understanding of business processes
• Understanding of the organisation of a company
• Data analysis
• Analytical with good communication and interpersonal skills
• Life insurance business processes
• Microsoft office
• Financial governance and regulations pertaining to FICA

• Review management of business correspondence
• Testing and QA of business processes to ensure efficiency and productivity
• Liaise with management to continuously evaluate business processes and eliminate
• Liaise with business analysts and give input to business process design and modelling.
• Responsible for efficient business process monitoring and execution
• Administer and maintain reports within the functions performed
• Maintain correspondence and other relevant catalogues
• Audit client operation processes to make sure they are executed according to the design
• Manage document control standards and processes throughout the company
• Manage FIC-related controls, standards and processes throughout the company
• Quality assurance checks for manual process steps

• Grade 12 or equivalent (Mathematics is essential)
• Bachelor of Science in Information Technology (preferable)
• Minimum 2 years experience in this discipline