L2 IT Engineer

We are seeking a skilled and experienced L2 IT Support Engineer to join a dynamic IT environment. This role is ideal for a technically strong professional who enjoys troubleshooting complex issues, working across Microsoft environments, and supporting business-critical infrastructure.

You will act as a second-line escalation point, resolving technical incidents efficiently while ensuring excellent service delivery.

• Provide second-line (L2) technical support and troubleshooting
• Manage and support Microsoft 365 and Azure environments
• Administer Active Directory and Windows Server
• Perform system maintenance, patching, and updates
• Handle escalated incidents and perform root cause analysis
• Support backup, security, and network infrastructure
• Ensure adherence to ITIL-based service management processes
• Minimum 5–7 years’ experience in an IT support/infrastructure role
• Microsoft certifications (e.g. M365, Azure, Windows Server)
• Strong knowledge of:
• Microsoft 365
• Active Directory
• Solid troubleshooting and analytical skills
• Excellent communication and customer engagement skills

• Experience in an MSP environment
• Exposure to networking and firewall support
• Experience with ticketing systems

• Stable and structured IT environment
• Opportunity to work with modern Microsoft technologies
• Growth into senior infrastructure or specialised roles