More jobs:
L2 IT Engineer
Job in
Sandton, 2172, South Africa
Listed on 2026-03-07
Listing for:
Network Recruitment
Full Time
position Listed on 2026-03-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
We are seeking a skilled and experienced L2 IT Support Engineer to join a dynamic IT environment. This role is ideal for a technically strong professional who enjoys troubleshooting complex issues, working across Microsoft environments, and supporting business-critical infrastructure.
You will act as a second-line escalation point, resolving technical incidents efficiently while ensuring excellent service delivery.
Key Responsibilities- Provide second-line (L2) technical support and troubleshooting
- Manage and support Microsoft 365 and Azure environments
- Administer Active Directory and Windows Server
- Perform system maintenance, patching, and updates
- Handle escalated incidents and perform root cause analysis
- Support backup, security, and network infrastructure
- Ensure adherence to ITIL-based service management processes
- Minimum 5–7 years’ experience in an IT support/infrastructure role
- Microsoft certifications (e.g. M365, Azure, Windows Server)
- Strong knowledge of:
- Microsoft 365
- Active Directory
- Solid troubleshooting and analytical skills
- Excellent communication and customer engagement skills
- Experience in an MSP environment
- Exposure to networking and firewall support
- Experience with ticketing systems
- Stable and structured IT environment
- Opportunity to work with modern Microsoft technologies
- Growth into senior infrastructure or specialised roles
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