Head of Technology - Digital - AR

* 10–15+ years’ experience in senior IT leadership roles, with a proven track record delivering large-scale digital initiatives within banking.
* Operate effectively within a federated Cluster CIO model, aligning Group and regional priorities.
* Drive innovation while ensuring operational stability and resilience across digital platforms.
* Own the full product lifecycle from business case definition to agile delivery and continuous optimisation.
* Lead large-scale digital transformation programmes balancing innovation, stability, and customer experience.
* Work closely with cross-functional teams (product, engineering, UX, marketing, data) to deliver high-impact, scalable digital solutions.
* Ensure alignment of digital platforms with broader business strategy, growth objectives, and competitive positioning.
* Continuously optimise user journeys across digital channels, reducing friction in high-volume transactions such as payments, transfers, and onboarding.
* Oversee UX strategy to ensure intuitive, secure, and engaging customer experiences.
* Monitor and improve digital sentiment using TNPS, behavioural analytics, journey analytics, heat maps, funnel analysis, and abandonment rate analysis.
* Drive engagement, retention, and long-term customer loyalty through measurable improvements in experience.
* Ensure digital platforms are secure, compliant, and resilient by design.
* Maintain robust oversight of technology risk, cyber security controls, audit requirements, and regulatory obligations across African jurisdictions.
* Proven experience leading digital transformation in banking, particularly mobile banking, digital wallets, internet banking, and omni-channel ecosystems.
* Demonstrated success delivering digital product development in agile environments at scale.
* Multi-market experience across African regions with understanding of regulatory and digital maturity differences.
* Strong executive presence with the ability to influence CIO-level and senior business stakeholders.
* Confident operating in a federated governance model across regional and country structures.
* Exceptional collaboration and communication skills.
* Strong technical understanding of digital banking platforms, payment systems, APIs, microservices, and cloud environments.
* Familiarity with agile tools (e.g., Jira, Confluence or similar).
* Deep analytical capability using behavioural data, journey analytics, and performance metrics to drive decision-making.
#J-18808-Ljbffr