Health Coach; Nurse Independent Contractor

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Business Unit:
Discovery Health

Function:
Clinical

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Hospital @ Home

Through its teams, DHCT aims to:

• Provide quality care by bridging the gaps in the current market with high quality services
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
• Brand differentiation by providing members with innovative services that leverage the latest health technology

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.
• Written Communications :
  Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development :
  Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented :
  Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy :
  Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products…