Underwriter: SME Casualty

Stay safe online.Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

Santam Casualty has an exciting opportunity for an Underwriter: SME Casualty based in Illovo.

As an SME Casualty Underwriter, you will play a key role in driving growth and delivering service excellence within the SME segment. Working through an online underwriting portal and within defined parameters, you’ll combine technical skill with a strong customer-service mindset — ensuring brokers and clients experience fast, accurate, and professional service at every touchpoint.

Key Responsibilities:

• Underwrite SME Casualty products (General Liability, Professional Indemnity, D&O) within your delegated authority and defined parameters.
• Apply sound judgment and commercial insight to assess, select, and price risks responsibly to ensure portfolio profitability and sustainable growth.
• Re-underwrite renewals with a focus on quality, retention, and the evolving risk profile of clients.
• Ensure all underwriting decisions comply with mandates, guidelines, and SOPs.
• Maintain accuracy and attention to detail when capturing data, processing quotations, or issuing documentation on the online portal.

Service and Relationship Management:

• Treat every broker and client interaction as a service opportunity — delivering friendly, solution-oriented, and efficient support.
• Respond promptly to all queries via phone, email, or digital platforms, ensuring adherence to agreed service level agreements (SLAs) and turnaround times (TATs).
• Build and maintain strong, trust-based relationships with brokers and internal stakeholders to grow and retain business.
• Communicate clearly, professionally, and proactively at all times.

• Minimum of 5 years experience
• NQF 5 in short-term insurance or any other relevant qualification ( or working towards completing this qualification )
• Matric ( Grade 12 )
• RE 5
• FAIS & CPD Compliant
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong understanding of SME markets, risk assessment, pricing, and claims trends.
• Demonstrated ability to underwrite accurately within delegated authority via digital systems or portals.
• Excellent communication, negotiation, and relationship management skills.
• A proactive, solutions-driven mindset with strong analytical and decision-making ability.
• Highly organized with meticulous attention to detail and a passion for delivering on promises.

Client service (complaints/queries/ investigations/advice)

Coaching, training and quality management

Reporting and adhoc meetings

Decision quality - Contributing independently

Persuades - Contributing independently

Action orientated - Contributing independently

Business insight - Contributing independently

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

O…