DMC Retail Travel Specialist

🌍✨ WE’RE HIRING | DMC RETAIL TRAVEL SPECIALIST ✨🌍

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Location:

Johannesburg – Northern Suburbs

Are you passionate about crafting exceptional safari and travel experiences? Join a dynamic Destination Management Company where creativity, precision and guest delight are at the heart of everything we do.

• Creative planning and designing of bespoke itineraries
• Managing the full reservations process from quote to finalising, invoicing and travel documents
• Ensuring guest budgets and expectations are achieved
• Proactive selling of products and services to create the best possible safari experience
• Calm, professional servicing of agents and guests
• Emergency duty and early/late shifts on a rotational basis
• Upholding strong conservation and sustainability values

• Passion for service excellence
• In-depth knowledge of Tourplan
• Strong geographical knowledge of South Africa, Southern & East Africa
• Willingness and aptitude to learn

• Understanding of travel industry channels and sales methodologies
• Strong commercial and strategic thinking
• Problem-solving and decision-making skills
• Experiential creativity (crafting unforgettable journeys)
• Excellent computer skills including:
  • Tourplan (advantageous)
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • WETU

• Excellent interpersonal and communication skills
• Strong attention to detail and organisation
• Sense of urgency and effective time management

• Minimum 3–5 years’ tour consulting experience