DMC Retail Travel Specialist

🌍✨ WE’RE HIRING | DMC RETAIL TRAVEL SPECIALIST ✨🌍

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Location:

Johannesburg – Northern Suburbs

Are you passionate about crafting exceptional safari and travel experiences? Join a dynamic Destination Management Company where creativity, precision and guest delight are at the heart of everything we do.

🧭 Key Outputs:

• Creative planning and designing of bespoke itineraries

• Managing the full reservations process from quote to finalising, invoicing and travel documents

• Ensuring guest budgets and expectations are achieved

• Proactive selling of products and services to create the best possible safari experience

• Calm, professional servicing of agents and guests

• Emergency duty and early/late shifts on a rotational basis

• Upholding strong conservation and sustainability values

🧠 Knowledge

Required:

• Passion for service excellence

• In-depth knowledge of Tourplan

• Strong geographical knowledge of South Africa, Southern & East Africa

• Willingness and aptitude to learn

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Skills Required:

• Understanding of travel industry channels and sales methodologies

• Strong commercial and strategic thinking

• Problem-solving and decision-making skills

• Experiential creativity (crafting unforgettable journeys)

• Excellent computer skills including:

• Tourplan (advantageous)

• MS Office (Word, Excel, PowerPoint, Outlook)

• WETU

💫 Personal Characteristics:

• Excellent interpersonal and communication skills

• Strong attention to detail and organisation

• Sense of urgency and effective time management

🎓 Experience

Required:

• Minimum 3–5 years’ tour consulting experience

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