Groups & Operations Consultant

Groups & Incentives Operations Consultant

Once upon a time in the heart of Sandton, a world-class travel brand sought a rare kind of operations consultant—someone who could turn logistics into magic and group travel into unforgettable journeys.

They weren’t looking for just anyone. They needed a conductor of experiences, a backstage maestro who thrives on precision, partnership, and the thrill of seeing a plan unfold across continents.

That’s where you come in.

Your Mission, Should You Choose to Accept It…

You’ll be the heartbeat behind land tour programs and incentive events, ensuring every detail—from travel files to supplier coordination is carried out to the highest standards. You’ll travel with groups, troubleshoot on the fly, and keep operations humming while margins stay healthy and guests stay delighted.

You’ll collaborate with the Groups & Incentives Reservations Manager and Operations Manager, balancing commercial savvy with service excellence. You’ll be the calm in the storm, the fixer in emergencies, and the voice of reason when things get complex.

• Coordinating and executing land tours and incentive events
• Managing travel files and ensuring quality control
• Traveling with groups and handling on-site logistics
• Monitoring supplier performance and nurturing partnerships
• Supporting accounts to ensure timely debt collection
• Preparing travel documentation and operating schedules
• Ensuring compliance with travel restrictions
• Handling guest feedback and escalating issues swiftly
• Contributing to special projects and continuous improvement

• 4–5 years of inbound tour consulting experience
• Deep knowledge of the tourism industry, especially Southern and East Africa
• Familiarity with Tourplan (or similar), Excel, WETU, and MS Office
• Commercial thinking and crisis management experience
• A passion for crafting exceptional guest experiences

• Meticulous attention to detail and strong admin skills
• Cool-headedness under pressure and shifting priorities
• Excellent communication and interpersonal finesse
• Financial acumen and analytical thinking
• Creativity in crafting experiences and solving problems
• Adaptability, perseverance, and a high energy level

• You’re methodical but imaginative.
• You love a good checklist but thrive in the unpredictable.
• You’re proactive, service-oriented, and ready to jump in—whether it’s a last-minute itinerary change or a supplier hiccup in the Serengeti.

If this sounds like your kind of adventure, we’d love to hear from you. Innovation Advance is proud to represent this opportunity on behalf of our client. Apply now and let’s explore where your journey could lead.