Product Design Lead

• Engage with business stakeholders to clarify needs and requirements, and, jointly with the Head of Product Design, establish a clear scope, creative brief, and project plan for projects.
• Manage the day-to-day delivery of design output against the plan, continuously interrogating design quality and customer experience to deliver high-quality output at each project stage.
• Work closely with business and technical stakeholders to ensure the project aligns with their needs and requirements.
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for customers.
• Lead the project team by aligning, managing, and coaching designers, prototype engineers, copywriters, and other team members; support them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product.
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency.
• Actively seek ways to measure the impact of design on the customer and business, and report insights to senior management and business stakeholders.

Accountability:
High-Quality Design

• Create creative, innovative, and high-quality design solutions to create a world-class customer experience across projects.
• Contribute significantly to design within the project, while providing thought leadership to the overall team and business.
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution.
• Leverage insight and data (e.g., market analysis, customer feedback, and user research analytics) to ensure that products/services/solutions are designed around the customer and deliver improved experience.
• Design scenarios, mock-ups, and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output.
• Align design to design standards and brand guidelines to ensure a consistent experience for customers across the ecosystem.
• Coach and mentor designers in the project team and design team as a whole.
• Foster a team environment in which designers feel engaged and motivated.
• Continuously build your own expertise by actively seeking and incorporating feedback, and following external trends and best practices.
• Contribute to the knowledge building of the entire team by actively sharing insights and success stories, and providing feedback and ideas across different design projects.