Customer Account Management: Consultant

Overview

Are you a recent matric graduate or holder of a Diploma or Degree with little work experience looking to gain valuable work experience? We have an exciting opportunity for you! We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you ll have the chance to develop your skills and grow professionally.

• Job Purpose:
  
  Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
• Customer Engagement:
  Communicate effectively to obtain relevant information.
• Customer-Centric Approach:
  Handle interactions with care and professionalism.
• Teamwork & Self-Management:
  Collaborate with the team and manage your tasks efficiently.

• Knowledge:
  • In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
  • Familiarity with relevant legislation (CPA, NCA, etc.)
  • Proficiency in Microsoft Office and relevant systems/applications
• Skills:
  • Strong telephone etiquette and negotiation abilities
  • Effective written and verbal communication
  • Conflict management and emotional intelligence
  • Business numerical skills and attention to detail
• Behaviours:
  • High level of integrity and personal resilience
  • Energy, drive, and a customer-oriented mindset
  • Ability to influence others and engage with diversity

Matric certificate and a Diploma/ Degree in customer service, business communication, or a related field.