Member Services & Experience Coordinator Hybrid

Introduction

Our client, a leading professional organisation based in Sandton, is seeking a detail-oriented and highly organised Member Services & Experience Coordinator to join their dynamic team.

Purpose of the Role

The Member Services & Experience Coordinator (Client Services / Membership Operations Coordinator) (Membership Operations & Stakeholder Services Coordinator) is responsible for delivering accurate, efficient membership administration and frontline support to individual and corporate members. Acting as the first point of contact for all member-related queries, this role ensures consistent application of standard operating procedures (SOPs) while delivering a high-quality, professional member experience.

This role is critical to member satisfaction, retention and service excellence and requires a highly organised individual with strong communication skills, attention to detail and the ability to apply sound judgement in complex scenarios. A high level of confidentiality, professionalism and service orientation is essential.

Key Responsibilities

Membership Administration & Database Management

• Process membership applications, renewals, resignations and reinstatements in line with SOPs and agreed criteria
• Assess applications, ensure completeness of documentation and prepare approval lists
• Maintain accurate and up-to-date membership records on the CRM system, ensuring data integrity
• Act as the primary liaison for allocated Corporate Members, managing member lists, administration and proposals
• Maintain strict confidentiality of member and organisational information

Member Experience, Services & Benefits

• Serve as the primary liaison for all membership-related queries and requests
• Administer member services and benefits, liaising with external service providers where required
• Process Non-Executive Director vacancy applications and prepare initial vacancy advertisements
• Ensure clear, professional and effective communication with members and stakeholders
• Support member communications, campaigns and engagement initiatives
• Escalate complaints, bottlenecks or service-related issues timeously
• Assist with events administration and member engagement activities as required

Reporting & Invoice Management

• Raise and manage invoices for individual and corporate members
• Process proof of payments and liaise with Finance for allocation
• Monitor outstanding invoices and follow up on debtors
• Maintain accurate membership pipeline reporting, reconciliations and KPI tracking

General & Team Support

• Identify opportunities to improve member-related processes and operational efficiency
• Ensure effective knowledge sharing and handovers within the team
• Provide operational support to the Team Lead and Manager as required
• Contribute positively to a collaborative and professional team culture

Qualifications & Experience

• Minimum Matric (tertiary qualification at NQF Level 6 or higher preferred)
• Experience in membership administration, professional bodies or stakeholder-facing environments
• Strong customer service and stakeholder engagement experience
• Invoice, debtor and data management experience
• Proficiency in Microsoft Office; experience with Microsoft Dynamics 365 CRM advantageous

Key Competencies

• Excellent verbal and written communication skills (non-negotiable)
• Exceptional attention to detail and accuracy
• Strong organisational, time management and multitasking skills
• Professional, discreet and resilient under pressure
• Customer-centric, proactive and solutions-driven
• Ability to engage confidently with stakeholders at all levels, including senior executives

Remuneration

A competitive market related salary

Why Join?

Join an organisation that plays a vital role in ethical leadership, governance excellence and professional standards in South Africa.

This hybrid role offers the opportunity to play a pivotal part in administering and coordinating professional membership processing ensuring accuracy, compliance, and excellent stakeholder engagement.

Apply online

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