Credit Controller

Key Roles and Responsibilities:

· Manages receivables/outstanding debtors

· Manages receipting and cash applications

· Generates credit note in case of changes in the invoice, earlier payment discounts, etc.

· Submit client statements on a monthly basis

· Vetting and submission of clients invoices

· Reconciles client remittance advice to GL

· Records bad debt entries and generate reports

· Investigates queries, create a database around queries in order to drive a feedback loop to
resolve the frequently arising disputes

· Escalates and resolves within reasonable timelines (48 hours).

· Improves customer satisfaction performance

· Ensures that appropriate feedback has been provided to all parties.

· Follows up on cancellations not billed correctly

· Build internal and External relationships

· Setup and attend Client Meetings

· Park FI Invoice and journals

· Continuous client engagement and follow up of debt

· Accurate collection estimations to be forecasted monthly

· Providing of client information to internal departments

· Updating client data on an ongoing basis

Academic Qualifications and Certifications:

· Grade 12, preferably with Accounting

· Credit Management 1

Required Experience:

· At least 3-5 years working experience, in a similar role/environment

· Intermediate Excel skills

· General Finance Knowledge