1st Line Service Desk Engineer
Job in
Sandiacre, Derbyshire, NG10, England, UK
Listing for:
Air IT Limited
Full Time
position
Listed on 2026-02-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation.
And now, we need YOU to help us achieve greatness!
The Role:
As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.
Specifically, you'll:
Provide stellar customer service to end-users and stakeholdersAct as the primary point of contact for technical service requestsKeep meticulous records throughout the ticket lifecycleDeliver high-quality first-time fixes with your troubleshooting prowessEscalate complex issues as needed and manage workload to meet SLAsAbout You:
To thrive in this role, you'll need:Previous experience in IT supportExceptional customer service and problem-solving skillsProficiency in the latest Microsoft technologiesStrong troubleshooting abilities with Microsoft Office and Windows desktopsKnowledge of Active Directory, Group Policy, and DNS, with a passion for learning and developmentThe Benefits:
Joining our team comes with its perks:
Hybrid working options for a better work-life balance25 days annual leave plus bank holidaysOngoing learning and development opportunitiesCycle to work scheme and technology vouchersEnhanced family leaveCelebration day - an additional day off each year to celebrate an occasion important to youSalary sacrifice pension2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impactCompany social events and competitionsDiscount and Cashback SchemeGroup Income ProtectionLife InsuranceEAP and Virtual GP ServiceAt Air IT, we're not just an employer – we're a family. We value diversity and are committed to providing equal employment opportunities for all. Join us in creating an inclusive environment where our work can truly shine!
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