Regional Director

Regional Director

Join to apply for the Regional Director role at First Service Residential

Job Overview:

The Regional Director will work with senior leadership to ensure company objectives are met and provide stellar guidance and leadership to those within their sphere of influence. They will strategically manage client relationships by providing key business insights, driving loyalty, profitability, and long-term client retention. A good Regional Director exhibits strong leadership values that epitomize unparalleled customer service, overseeing a team of community managers who deliver property‑management products and services with a focus on exceptional customer service.

They must be adaptable, motivating, and inspiring others to excel.

Compensation: $100,000 – $110,000

• Attracts, develops, and retains a diverse team of managers capable of meeting client property‑management needs.
• Leads onboarding and supports new community managers and associates.
• Provides training, coaching, and career‑development opportunities.
• Mentors community managers on professionalism, work ethic, and positive attitudes.
• Holds self and managers accountable for tasks and activities, solving problems collaboratively.
• Conducts performance management through regular check‑ins, one‑on‑ones, mid‑year touchpoints, and annual reviews.
• Reviews key performance indicators, company initiatives, client expectations, financials, training needs, and departmental objectives.
• Supervises staff supporting portfolio accounts, interacting with developer clients during project phases.
• Approves payroll for the area and submits to payroll.
• Interview, select, train, manage, and discipline staff, making recommendations for disciplinary action or termination.
• Advises subordinates on complaints and disputes from customers.
• Supervises direct and indirect reports, exempt and nonexempt.
• References the Regional Director Playbook for additional role description.

• Devises client‑relationship plans in collaboration with leadership.
• Executes client activities, identifies opportunities, and develops action plans to improve property and relationships, especially high‑risk accounts.
• Models company culture, values, and brand promise.
• Acts as a brand ambassador, communicating the value of products and services.
• Builds strong relationships with board members as a trusted advisor.
• Aligns financial and operational goals for each client, including developer transition and capital improvement projects.
• Communicates with board members strategically to gain consensus.
• Leverages internal teams to deliver high‑quality customer service.
• Leads communication and change management of corporate initiatives.
• Oversees onboarding of new clients and sets service expectations.
• Manages manager transitions on properties to maintain service levels.
• Assists with contract renewals within the portfolio.
• Strategizes account assignments within the area of responsibility.
• Manages at least one significant association account.
• Attends board meetings with supervised staff as needed.
• Reviews board packets and financial reports before distribution.
• Reviews correspondence before client distribution.
• Conducts semi‑annual audits of portfolios and municipal minutes.
• Deals with potential or actual litigation within the portfolio.
• Tracks lawsuits according to company policy.
• Coordinates set‑up, transition, and termination of associations.
• Supports sales and marketing efforts, delivering presentations to potential clients.
• Supports regional sales goals.

• Owns key performance indicators: customer experience, client retention, growth, profitability, and manager turnover.
• Manages client contracts and ensures timely renewals.
• Maintains growth and profitability through new product and service additions.
• Participates with senior leadership to develop business plans and support company initiatives.
• Integrates company tools, technology, policies, and philosophies into the team.
• Reviews manager property assignments for workload balance and seamless transitions.
• Reviews board packets, financial reports, and related deliverables on an agreed schedule.
• Ensures regular attendance and…