Director of Sales Operations

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method TM , an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world.

Doing right, even if it is difficult, is of the utmost importance.

Face Reality is scaling rapidly across multiple B2B revenue motions, including Medical and Professional channels, field sales, inside sales, national accounts, and education‑driven revenue. To support this growth, we are hiring a Director of Sales Operations to own the end‑to‑end revenue operating system for B2B.

This is a senior, operator‑first role responsible for how the business is run: performance visibility, forecasting accuracy, quota and incentive mechanics, and cross‑functional revenue alignment. The Director of Sales Operations ensures leaders have clear, trusted insight into what is happening, why it is happening, and what actions are required to deliver predictable revenue outcomes.

This position is a Hybrid position working out of our San Ramon office Tuesday - Thursday and remotely Mondays and Fridays.

* Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.

• Reports to:
  
  CRO
• Works as the day‑to‑day operating partner (“right hand”) to the VP of Sales
• Key partners: CFO/Finance, Analytics, Growth Marketing, Sales leaders across Medical & Pro, and Education leadership.
• CRM (Zoho):
  Power user and governance partner; CRM system ownership is outside this role.

• Medical:
  Field Sales, Inside Sales, National Accounts
• Professional:
  Account Management, Inside Sales, National Accounts
• Growth Marketing partnership for non‑managed account segments

• Own the weekly and monthly business rhythm: gap‑to‑plan analysis, driver diagnosis, and action tracking across all B2B teams
• Deliver clear, team‑specific performance views that translate insights into actions (what changed, why, and what we will do this week)
• Create and enforce consistent KPI definitions and operating standards across channels and motions

• Own the sales forecasting cadence and methodology across Medical and Pro, including field, inside, national accounts, and education‑driven revenue
• Partner with Finance and Analytics to ensure forecasts are accurate, explainable, and decision‑ready for leadership and board reporting
• Improve forecast reliability by systematizing inputs, assumptions, and risk identification (not merely “reporting the news”)

• Own the requirements for executive and team dashboards: what is measured, how it is segmented, and how it is used in cadence
• Partner with Analytics to leverage the data warehouse and to continuously improve signal quality, timeliness, and usability
• Standardize recurring reporting and business commentary so leaders spend efforts driving outcomes

• Lead annual and in‑year quota planning and governance across teams and channels
• Support coverage, capacity, and book/territory design in partnership with Sales leadership, ensuring alignment to strategy and…