Optometric Technician - Bishop Ranch

Optometric Technician - Bishop Ranch (Finance)

We're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, complete pre‑testing, support new contact lens insertion and removal training, deliver video‑assisted eye exams where applicable, collect critical data, and generally keep our eye exam operations running extra smoothly.

Sounds like the job for you? Keep reading.

• Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
• Perform preliminary clinical data collection (including but not limited to autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
• Support in‑person and video‑assisted eye exam appointments as available
• Support new contact lens wearers through delivery of insertion and removal training and train additional team members on how to deliver the training
• Support the patient and store team through each step of the booking process, with appointment confirmation, annual exam outreach, and contact lens follow‑up to ensure a seamless appointment experience
• Efficiently manage the flow of patients through the eye exam process
• Provide support to the doctor in maintaining meticulous and accurate records of data collected
• Help with the preparation of reports to other medical professionals as needed
• Ensure adherence to governmental regulations and privacy policies (e.g., HIPAA/PIPEDA) and company procedures
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up‑to‑date, ensuring the highest standards of cleanliness for equipment, and performing ongoing maintenance and calibration as needed
• Support the retail sales team as directed by the Store Leader

• Professional, articulate, and compassionate in patient care
• Team player who is effective and efficient when collaborating and communicating with doctors, the store team, and patients
• Excellent at multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow
• Can think outside of the box when needed
• Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications
• Excited to work side‑by‑side (or virtually!) with a doctor in a high‑volume retail setting

• 1+ years of experience in a medical environment supporting doctors
• Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings