Sports Specialist

Overview

Company Overview: US Sports Camps (USSC), headquartered in San Rafael, California is the licensed operator of NIKE Sports Camps. It was started in 1975 with the same mission that it defines today:
To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. By partnering with the country’s best coaches to direct our camps and by providing them with valuable operational and marketing support, USSC is the largest operator of sports camps in the world. USSC’s offerings include youth and adult camps in baseball, basketball, cross country, dance, field hockey, football, golf, gymnastics, lacrosse, multi-sport, pickleball, rugby, rowing, running, soccer, softball, swimming, tennis, track & field, volleyball, water polo, and wrestling.

USSC is seeking multiple Sport Specialists to assist in operations and customer service initiatives for the Camp Success Team. The ideal candidate is energetic and motivated, and possesses excellent customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite applications. Proficient verbal, written, and computer skills are a must.

This person will be responsible for executing the highest quality of operational support for Camp Directors and excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 50 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletic and personal development.

This is a seasonal non-exempt role from March to August located at the US Sports Camps Headquarters in San Rafael, CA. (Hybrid role)

• Phone coverage (customer service, registrations)
• Manage camp waitlists (calling/emailing parents to enroll from a waitlisted camp)
• Manage balance due reports (calling/emailing parents to collect overdue balances)
• Update web pages for existing camps, create new pages for new camps
• Assist with creation of marketing materials for each camp (non-creative) including email campaigns, flyers, and postcards
• Update/finalize important documents for camper parents (requires extreme attention to detail)
• Manage Sport voicemail box and email inbox
• Assist with Email Marketing campaigns and distribution
• Create press releases and camp news items
• Internet research (for marketing database creation)

• A Multi-Tasker – there are many projects to work on simultaneously
• A Perfectionist – quality and attention to detail are at the forefront of everything we do
• A Learner – seeking knowledge from all members of the USSC team contributes to success
• A Contributor – good answers come from everywhere
• A Competitor – you play to win, and have fun
• A Heart – we are the “good guys” and always want to stay that way!

• Proactive work style and proven success in self-management
• At least one year of customer service experience
• Excellent organization, time-management, and multi-tasking skills
• Patience, stress-tolerance, and the ability to think quickly
• Strong interpersonal communication and “people skills”
• A demonstrated passion for athletics and social impact
• Strong writing skills
• Proficient computer skills (including Microsoft and Adobe applications)