Aquatics Operations Coordinator

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Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to build strong communities where you can Be, Belong, and Become. With Truth & Courage
, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility
, allowing everyone to participate according to their needs. Our approach is Dependable & Creative
, as we respond to community needs through strong partnerships. We embody Dignity & Empathy
, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Under the supervision of the Aquatics Director, the Aquatics Operations Coordinator is responsible for managing the safety, programming, member retention, and customer satisfaction within the Aquatics Department. This role includes assisting the Aquatics Director in supervising Lifeguards, Lead Lifeguards, and Lifeguard Instructors, overseeing facility operations, and coordinating pool schedules for programs and activities. The coordinator maintains accurate time‑keeping records for aquatics staff, ensures all required training and certifications are current, and ensures operations comply with the organization’s policies and safety standards.

The position requires a minimum of 20 hours of direct service, which may include lifeguarding, lifeguard instruction, swim instruction, or deck supervision.

Staff Recruitment and Management

• Recruiting, hiring, training, scheduling, and managing lifeguards and lead lifeguards
• Reviewing staff performance and developing strategies to motivate and guide teams toward goals
• Providing regular coaching and feedback to support staff development
• Tracking and overseeing lifeguard certifications and scheduling additional training

Safety and Compliance

• Maintaining up‑to‑date staff certifications and enforcing safety standards for lifeguards
• Educating staff on and enforcing Aquatics Safety Policies and Procedures
• Monitoring and maintaining emergency equipment to ensure proper working conditions
• Overseeing audits (daily, weekly, monthly) for equipment checks, capacity counts, drills, and compliance

Scheduling and Operational Flexibility

• Creating and managing schedules for part‑time, full‑time, and seasonal lifeguards
• Adjusting lifeguard schedules to meet pool capacity needs while adhering to work‑hour policies
• Ensuring coverage for lifeguarding or swim instruction as needed in coordination with the Aquatics Director

Training and Development

• Leading at least six lifeguarding and oxygen administration training sessions annually
• Planning and organizing safety training courses, including instruction and registration
• Leading monthly in‑service training sessions for lifeguard staff
• Assisting with private and group swim lessons as needed

Program Promotion and Customer Service

• Delivering and promoting high‑quality programming to members
• Providing excellent service by addressing member concerns and escalating issues when necessary
• Supporting volunteer recruitment for the Annual Giving Campaign
• Assisting in organizing events like Safety Around Water week and summer splash camps

Financial and Operational Oversight

• Approving and ensuring the accuracy of bi‑monthly timecards for Aquatics staff
• Collaborating with leadership to maintain standards in safety, financial goals, and staff satisfaction
• Ensuring smooth facility operations in the…