Early Morning Stock Associate

Our Values Start With Our People

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings—all while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have three buying offices in key markets—New York City, Los Angeles, and Boston—and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best‑practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. During all working hours, the Retail Associate will be expected to perform a range of functions in all areas of the store as business needs require.

The Associate may be requested to perform additional tasks in specific situations if performance of these tasks will help achieve our customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keeps the area clutter‑free and egress clear, and immediately reports unsafe conditions.
• Treats all customers and associates with respect and courtesy, remains friendly and professional, and recognizes fellow associates using company recognition programs.
• Assists customers in any way necessary—register‑trained, assists with merchandise, answers questions politely and knowledgeably; greets all customers, smiles, says “hello,” and says “thank you” at every register transaction.
• Provides prompt and efficient responses to customers at all times; responds to customer service calls immediately and handles all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise, customer, and team areas.
• Maintains a professional appearance and adheres to the company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, correctly processes each piece, and notifies store…