Clinical Supervisor: Nursing

At 21st Century Home Health Services (21

HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties.

Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21

HHS consistently remain under 10%, compared to an industry average of over 15%.

We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21

HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities.

Key achievements include:

San Francisco Chronicle Top Workplaces in the Bay Area
:
Ranked 3rd among all medium-sized companies and 1st among home health agencies.

National Recognition
:
Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies.

Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21

HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health.

Please note:
All opportunities at 21

HHS require being in the field visiting patients in their homes.

Full-Time Clinical Supervisor:
Nursing

Anticipated Coverage area:
Marin County

In this leadership role, reporting to the Director of Nursing, you will be responsible for ensuring that patient care is coordinated and managed appropriately by a team of Registered Nurse (RN) Case Managers and LVNs. You will serve as the first point of escalation ensuring support is easily accessible in a timely fashion; you will participate in the identification, development, design, and implementation of nursing educational programs to support clinical excellence and determine success measures and evaluate the effectiveness of these programs to promote ongoing staff development as well as patient and customer satisfaction.

You will also meet regularly with our customers to maintain relationships and provide updates such as readmission reports, offering insights to improve patient outcomes and reduce readmissions.

This is a hybrid of field work and on-site based at the 21

HHS office:

Office
:
Spend 2 days per week in the office for administrative and team management duties.

Fieldwork
:
Spend 3 days per week (average 12+ per week) in the field conducting supervisory visits and offering direct support to RN Case Managers.

What you’ll do as the Clinical Supervisor - Nursing

• Responsible for in-the-field oversight of clinicians who provide care and treatment to patients in their homes.
• Daily patient activities: handle incoming calls in a timely manner and follow up as necessary to ensure actions meet internal and external customer needs.
• Coordinate training and educational programs for nurses within the field to improve clinical outcomes and competencies.
• Assess staff learning needs and formulate specific plans and goals for the next evaluation period with employees, perform administrative duties, and serve as a resource for staff.
• Function as the first point of contact for field clinicians to assist in patient care escalations.
• Coordinate at least bi-weekly Case Conferences with the clinical team to discuss patients’ progress and revise the care plan as needed to meet planned outcomes.
• Review and evaluate each case by reviewing services provided, conferences, and records; instruct and guide clinicians to promote more effective performance and delivery of quality home care services, and be available during operating hours to assist clinicians as appropriate.
• Review patient’s clinical diagnosis, medications, procedures and clinical course.
• Assist clinicians in…