Eligibility Worker II

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Learn about our values and organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs including Medi-Cal, Cal Fresh and CalWORKs.

• Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.
• Enter the information gathered into a computer system used to determine program eligibility.
• Learn, interpret, and apply relevant rules, regulations, and procedures.
• Identify client needs and make appropriate referrals for health, social and/or employment services.
• May process initial applications, monitor, and administer an assigned workload.
• Perform other specialized work as assigned.

Hybrid

Schedule:

The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

• Prior recent experience working as an Eligibility Worker in a county or statewide public agency within the last two years.
• Commitment to public service, demonstrated in part by prior experience providing customer service in the private or non-profit sector.
• Proven capacity to build collaborative relationships with coworkers and clients from diverse cultural/socio-economic backgrounds. (Prior experience serving economically disadvantaged persons is preferred.)
• Strong organizational skills; the ability to communicate clearly verbally and in writing; basic math skills and well-developed computer literacy.
• Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional dedicated to serving the community.
• Experience working in the Cal Fresh, Medi-Cal, or CalWORKS programs is highly desirable.

Knowledge of

• The goals and functions of a social services agency.
• Techniques of interactive interviewing and information gathering.
• Principal sources of information required to establish eligibility for various public assistance programs.
• Laws, regulations and rules of multiple public assistance programs.
• Computer applications related to the work.
• Standard office practices and procedures, including the use of standard office equipment.
• Record keeping principles and practices.
• Business mathematics.
• Fundamental aspects of human behavior.

Ability to

• Learn, apply and explain the policies and procedures of a County social services department.
• Learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
• Learn and effectively utilize SAWS and other computer applications related to the work.
• Perform in-depth fact-finding interviews.
• Make accurate mathematical calculations.
• Prepare clear, concise and accurate reports and correspondence.
• Accomplish a high volume of work amid interruptions.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Understand and follow written and oral instructions.
• Enter data into a computer with accuracy and sufficient speed to perform the work.

One year of experience…