Financial Advisor

• Provide exceptional customer service to all Member-clients.

• Call Members referred to the Wealth Management department by Branches, Member Service Center, and other RCU partners to set an appointment for a meeting.

• Make and receive calls from clients assisting with questions and resolving problems as appropriate.

• Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.

• Travel to Corporate Offices and other branch locations as assigned.

• Open accounts and execute trades for advisory, mutual funds, stocks, bonds, etc. as directed by client in compliance with the CUSO Financial Services Office of Supervisory Jurisdiction (OSJ).

• Research and provide literature on requested investment products including stocks, bonds, and mutual funds.

• Research and provide literature and information to clients regarding insurance products such as life insurance and annuities.

• Establish and maintain interactive and open communication with CUSO Financial Services and product companies.

• Provide Branch and Member Service Center team members with pertinent referral and product training.

• Attend regular product and sales training meetings.

• Research and solve Member problems and complaints in an accurate and timely manner.

• Prepare regular client mailings/calls for birthdays, holidays and other events as assigned.

Administration

• Complete all transactions within all regulatory organizations (i.e., FINRA and the SEC) and credit union procedures and regulations.

• Research and repair all “Back to Rep” and NIGO (“not in good order”) items.

• Complete daily, weekly, and monthly sales blotters and tracking reports.

• Prepare and maintain complete and accurate client digital files, Member financial data, and documentation as directed by CUSO Financial Services and RCU.

• Coordinate marketing and sales efforts to promote Redwood Credit Union.

• Provide CUSO Financial Services and RCU with all materials distributed for signed approval from the compliance department.

Other Functions

• Implement new investment and credit union related products and services with other team members of RCU.

• Obtain additional licenses and education as assigned by management.