Retail Store Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

This role is essential for managing retail store operations to connect customers with products and services effectively. It involves overseeing store functions including staffing, training, marketing, loss prevention, and customer service. The role requires leadership in employee development and operational management to maintain store performance. Success is measured by store productivity, customer satisfaction, and achievement of sales and operational goals. The work impacts the organization by ensuring a positive customer experience and efficient store operations that support business objectives.

• Lead employee development and coaching to improve customer interactions and ensure timely completion of training programs
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to drive store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives. Base Pay Range: $50,175 - $90,450.

The pay range above is the general base pay range for a successful candidate in this role. The actual pay will be based on location, qualifications, and experience. To find the pay range for this role based on hiring location, refer to the company’s pay information.

At T-Mobile, regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Benefits include medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and up to 12 paid holidays; parental and family leave; family building benefits; childcare support; tuition assistance; disability and life insurance coverage options;

voluntary AD&D and other voluntary coverage options; and discounts on mobile service and home internet. Eligible employees may also receive discounts on pet insurance and access to commuter and transit programs. More information is available at the official benefits site.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please notify us by emailing Applic or calling  This contact channel is for accommodations only and is not a means to apply for a position.