Department Manager- Hillsdale Shopping Center

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping your team and H&M succeed. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, while staying aware of the store’s strengths, opportunities, and competitors.

You will analyze sales, follow up on results, and create plans to optimize profits.

• Responsible for the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Identify and act on your department’s strengths and commercial opportunities.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
• Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage the department in a cost‑efficient way.
• Ensure correct fitting‑room and checkout routines, including transactions, returns, and exchanges.
• Handle all administrative routines for people and operations accurately.

• Stay up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Provide product and fashion knowledge during customer interactions.

• Recruit, onboard, manage performance, and upskill your team in store.
• Complete performance evaluations and succession planning.
• Share your knowledge and skills with the team.
• Collaborate, plan, and work with the in‑store Visual Merchandiser team.
• Give and receive feedback to support each other’s development.
• Plan and schedule the team’s activities.
• Communicate regularly with store colleagues to inform, motivate, and inspire.
• Ensure all procedures, routines, and legal requirements in all store areas are followed.
• Participate in onboarding and training processes relevant to your role.

• Maintain a clean, tidy sales floor and back‑of‑house areas.
• Ensure high‑fashion quality visual and commercial product presentation.
• Maintain good stock levels and provide input on allocation to the area team.
• Adhere to garment‑cycle standards and fitting‑room routines.
• Follow best practice for in‑store OMNI services and technology.
• Maintain price signs in compliance with global and local strategies.
• Update and uphold back‑of‑house areas for all colleagues.
• Be responsible for daily opening and closing of the store.

• A strong leader who enjoys taking responsibility for others.
• Ambitious, an effective communicator, supportive, analytical, and comfortable with numbers and statistics.
• Achievement‑oriented, customer‑centric, and motivated by performance and competition.

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are a values‑driven organization, guided by 7 unique values for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• An inclusive company that encourages authenticity at work.
• Global talent community with limitless career growth opportunities.
• Comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave, community day, etc.
• Employee discount at H&M, Other Stories, COS, and more.

Compensation:
Expected base salary range is $26.22 – $30.94 hourly.
EEOC Code: SLS.
Pay Status:
Non‑Exempt, Hourly.

* This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. Additional duties may be assigned at the company’s discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. It may be modified in the future.

We are committed to providing reasonable accommodations for…