Guest Experience Lead |Hillsdale

Overview

Join to apply for the Guest Experience Lead | Hillsdale role at lululemon
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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to create an equitable, inclusive and growth-focused environment for our people.

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. As part of the store leadership team, they drive store performance on the floor through guest experience and the team s achievement of daily sales or unit targets.

Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

• The work schedule can vary based on store needs
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays
• During peak times or special events, the schedule may include early mornings or late nights/overnights for some team members

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

• Education:
  
  High school diploma/GED/equivalent, or above
• Experience:
  
  1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include leading delegated assignments/tasks, mentoring or assisting peers)
• For Experiential stores with food/beverage service only:
  Food safety and/or liquor service certification

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values differences
• Integrity:
  Behaves in an honest, fair, and ethical manner
• Guest
  
  Experience:
  
  Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Leadership:
  Leads and inspires others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork:
  Works productively with others to achieve goals; seeks diverse perspectives
• Decision Making/Problem Solving:
  Uses logic and reasoning to evaluate alternatives and make effective decisions
• Adaptability/Agility:
  Navigates uncertainty and fast-paced changes
• Interactive Communication:
  Communicates effectively with others

• Work involves moving through the store with bright lights and loud…