Clinical Supervisor

JOB TITLE: Clinical Supervisor

LOCATION: San Mateo, CA| Palm Avenue

Employment Type: Full-time

The position as part of the program leadership will work in partnership with the Program Manager to provide leadership, support, and oversight for all elements of the clinical service and oversight of the clinical staffing roles, including hiring, training, skills development, coaching, and enforcement of program rules. The position ensures adherence to all program and agency policies and procedures and collaborates with the Program Manager in developing and delivering high-quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.

• People Management - train and develop a high-performing team
• Client Care - ensure a high level of services to clients
• QA & Compliance - follows and adheres to program policies and mandated regulations as driven by Federal, State, and County contracts

• Assist in recruiting, interviewing, and hiring supervised positions in coordination with the Program Manager.
• Support in providing new hire orientation and training for all supervisors.
• Provide ongoing feedback to supervises through individual clinical supervision meetings and clinical group supervision meetings.
• Support Program Manager in the development of ROADs and professional development processes for supervises.
• Develop, maintain, and ensure compliance with the employee and position handbooks for supervisors.
• Clinical Oversight:
  Serve as designated LPHA (Licensed Practitioner of Healing Arts) for assigned DMC-ODS funded program(s).
• Provide on-call consultation and support for supervises during non-standard work hours.
• Ensure quality care for residents/beneficiaries consistent with regulatory standards and program policies, and assist in the improvement of services as needed.
• Provide crisis support, intervention, and de-escalation of conflict as needed.
• Ensure orientation is provided for all new residents/beneficiaries within the required timeframe.
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing.
• Consult with clinical staff to support their assessment, prioritization, and planned case management referrals and facilitate connecting to off-site resources and care. Assist residents/beneficiaries to access outside services as needed/assigned.

• Provide periodic inspection of grounds and facility to assure security and safety.
• Monitor residents/beneficiaries to ensure appropriate supervision and knowledge of residents/beneficiaries and activities.
• Facilitate conflict resolution meetings with staff and residents/beneficiaries as needed.
• Punctuality and attendance to perform duties as scheduled.

• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures.
• Facilitate regular individual meetings and group meetings with supervises, and team meetings as assigned.

• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
• Service Delivery – Provide a range of brief, focused prevention, treatment, and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach, not disciplinarian and rules-driven.
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with the highest quality. Seeks ways to improve processes.
• Interpersonal Communication –…