Manager II – Desktop & A​/V ; and Promotional

The County of San Mateo’s Technology Services Department (TSD) seeks a qualified IS Manager II to oversee its Desktop Support and A/V Teams. The candidate will be an integral part in assisting the Division Manager of Client Success to maintain, integrate, and support all Countywide computers and Audio/Visual hardware supported by TSD. The IS Manager II will plan, coordinate, and implement comprehensive Countywide technology desktop and A/V services, policies and projects;

will coordinate, direct, and/or evaluate the work of staff and/or County employees engaged in programming and service delivery, perform analysis work or policy/program implementation; assist in the development, implementation and evaluation of goals, objectives, policies and procedures related to the functions of the division’s services; may select, train and provide direction to the subordinate professional, technical staff; and provide highly complex staff support to senior level management within assigned area of specialization.

• Plan, direct, monitor and evaluate the effectiveness of a comprehensive Countywide technology services programs or policy, including needs assessment, service delivery design and planning, implementation, evaluation and regulatory enforcement.
• Direct, supervise, evaluate and counsel assigned staff in the development of programming and systems solutions to customer needs.
• Assist in the preparation, administration, review and evaluation of the program budget.
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both customer needs and professional standards and practices.
• Act as liaison between technology services management team, senior level management, and program staff to ensure that all appropriate policies and guidelines are followed.
• Maintain an effective working relationship with a variety of public and private organizations, including other department staff, County departments and agencies; consult with other managers on relevant program issues, develop alternative strategies for dealing with technology system needs and assist in the implementation of solutions as necessary.
• Consult with other internal program managers on relevant program issues; develop alternative strategies for dealing with departmental needs and assist in the implementation of solutions as necessary.
• Conduct or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same.
• Prepare, administer and monitor project budget to ensure the accomplishment of program and service objectives within budget restrictions.
• Coordinate and direct each project phase: feasibility, requirement definition, detail design, programming and testing, implementation and maintenance for medium to large scale projects, and may serve as project manager for designated projects.
• Confer with technology services management and departmental user staff regarding project status; provide regular project status reports.
• Assist user departments to formulate automation options and long-term strategies to meet their technology requirements.
• Assign project work units and follow up to insure completion.
• Develop, maintain and implement project plans.
• Ensure that project issues tracking, issue resolution and change control procedure are defined and implemented.
• Provide highly complex staff assistance to senior level management and other departments.
• Prepare detailed written reports, policies, procedures and contracts.
• Setting and tracking individual goals and accomplishments.
• Ensuring performance metrics are met.
• Perform related duties as assigned.

• Advanced principles and practices of program management, including planning, implementation and evaluation.
• Job planning and prioritizing techniques.
• Information management platforms and systems.
• Principles and techniques of advanced systems analysis and design.
• Supervisory principles and practices, including work planning and evaluation, project management, scheduling and training.
• Principles of budget preparation and monitoring.
• Pr…