Community Association Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, onsite communities, and master-planned community associations.

We have excellent opportunities for experienced Community Association Manager to join our amazing team in our San Mateo office. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development.

Summary
:
Manages a portfolio of community associations. Performs office and non-manual work directly related to the management of the general business operations of community associations under management. Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. Provides excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors.

Must maintain client satisfaction and account retention.

Why Join Keystone? Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success, and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

What We Offer

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Requirements

Essential

Job Duties and Responsibilities:

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with our clients on best practices regarding the management and oversight of their community.
• Creates agendas for and manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Creates agendas for and manages and runs annual association owners’ meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials for associations under management.
• Selects and supervises vendors performing services for the community.
• Ensures that homeowner assessments are paid on a timely basis and that appropriate action is pursued with respect to delinquent accounts.
• Complies with company policies and procedures.
• Responsible for Client Satisfaction and Account Retention.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Strong knowledge of the HOA industry.
• Excellent client service orientation. Responsive, follow-up, and closes the loop with clients.
• Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possesses strong leadership and…