IT Support Specialist, Executive Support

Job Title: IT Support Specialist, Executive Support

Location: Onsite 5 Days Per Week - 3 days onsite in San Mateo + 2 days onsite in San Francisco

Contract Duration: 6 Months to Start

Job Summary

Our client, a global leader in gaming and entertainment, is seeking an experienced and customer-focused IT Support Specialist to join their team. This role is critical in ensuring the consistent delivery of high-quality technical support across their organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.

Key Responsibilities

• Provide hands-on technical support for hardware, software, and service-related incidents and requests.
• Ensure timely resolution and thorough follow-up on all open tickets.
• Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
• Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
• Support and execute security remediations as needed.
• Assist in root cause analysis and resolution of recurring or trending issues.
• Maintain detailed and user-friendly internal knowledge base documentation.
• Maintain accurate inventory and asset records in the asset management system.
• Take part in onsite and virtual Walk-up desk rotations.
• Take part with On-Call rotations to support global 24/7 business operations.
• Perform other related duties as assigned.

Required Qualifications

• 3+ years of experience in on-site desktop support and end-user customer service.
• 1+ year of experience providing direct support to executive-level staff.
• Strong proficiency with Windows 11 and macOS in an enterprise environment.
• Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc.
• Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions).
• Experience working in an environment with JAMF, Ivanti, or other end point management systems.
• Experience with enterprise ticketing systems (e.g., Service Now, Remedy, JIRA).
• Solid understanding of Active Directory and Exchange user/mailbox administration.
• Strong hardware troubleshooting skills (laptops, desktops, and printers).
• Excellent verbal and written communication skills; able to explain complex concepts to non-technical users.
• Demonstrated ability to work independently in a fast-paced, dynamic environment.
• Strong problem-solving skills with attention to detail and urgency.
• Ability to analyze logs, error messages, and test results to diagnose issues.
• Ability to lift and move equipment up to 50 lbs.

Education and Certifications

• Associate degree in Information Technology or related field required;
  Bachelor’s degree in Computer Science, Information Systems, or related field preferred.
• Industry certifications (Microsoft, Apple, etc.) preferred but not required.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Staffing and Recruiting and Computer Games

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Medical insurance

Vision insurance

401(k)

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