IT Support Administrator

Why Play Station?

Play Station isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The Play Station family of products and services including Play Station®5, Play Station®4, Play Station®VR, Play Station®Plus, acclaimed Play Station software titles from Play Station Studios, and more.

Play Station also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The Play Station brand falls under Sony Interactive Entertainment, a wholly‑owned subsidiary of Sony Group Corporation.

We are seeking a hands‑on and process‑driven IT Support Administrator to support Joiner, Mover, and Leaver (JML) operations across the employee identity lifecycle. This role is responsible for executing day‑to‑day identity, access, and hardware support tasks while ensuring onboarding, transfers, and terminations are completed accurately, securely, and on time.

The ideal candidate has practical experience supporting JML workflows using Service Now, Okta, Active Directory, Azure AD, and Exchange Online, along with strong endpoint support skills for Windows and macOS devices. In addition to operational support, this role will serve as a subject matter expert (SME) in JML‑related improvement initiatives, partnering with cross‑functional teams to enhance efficiency, reliability, and user experience.

• Implement end‑to‑end Joiner, Mover, and Leaver processes for employees and contractors
• Provision, modify, and deprovision user accounts and access across Okta, Active Directory, Azure AD, and enterprise applications
• Support employee onboarding by ensuring accounts, email, MFA, and required access are provisioned prior to start date
• Manage access updates related to role changes, department transfers, and location moves
• Perform timely and complete offboarding activities to remove access in accordance with security and compliance requirements
• Validate and process JML requests submitted through Service Now

• Support identity and access management platforms including Okta, Active Directory, and Azure AD
• Administer and troubleshoot Exchange Online and Microsoft 365 user configurations
• Support MFA enrollment, authentication issues, and access‑related troubleshooting
• Resolve user access, permission, and account‑related incidents and requests

• Provide hands‑on hardware and endpoint support for Windows and macOS devices
• Support device provisioning, setup, troubleshooting, and decommissioning in coordination with JML activities
• Work closely with IT Asset Management to align hardware delivery, recovery, and inventory updates
• Support basic peripheral and connectivity issues related to user onboarding and day‑to‑day operations

• Manage JML‑related incidents and requests using Service Now in alignment with SLAs
• Maintain accurate documentation and ticket updates throughout the request lifecycle
• Follow established processes while identifying gaps, recurring issues, or inefficiencies
• Participate in after‑hours and onsite support rotations as required

• Serve as an authority for JML processes, tools, and workflows
• Contribute to JML improvement initiatives, automation efforts, and process optimization projects
• Partner with IT Security, HR, People Operations, and IAM teams on lifecycle‑related enhancements
• Assist in documenting procedures, workflows, and knowledge base articles

• 2–4 years of experience in IT support or service desk roles with exposure to JML operations
• Hands‑on experience with:
  • Service Now (incident and request management)
  • Okta (user lifecycle and access management)
  • Active Directory and Azure AD
  • Exchange Online / Microsoft 365
  • Multi‑Factor Authentication (MFA) support
• Experience supporting Windows and macOS hardware and operating systems
• Solid understanding of employee onboarding, transfers,…