Implementation Manager

Base pay range

$/yr - $/yr

Implementation Manager

B2B SaaS | Martech / Salestech | Series A | High‑growth start‑up

We’re partnering with a fast‑growing, venture‑backed B2B SaaS company operating in the martech / GTM technology space to hire an Implementation Manager
.

This is a hands‑on, post‑sales role focused on onboarding customers, leading technical implementations, and ensuring users reach value quickly. You’ll sit right at the intersection of technology, marketing operations, and customer delivery
.

Once a customer signs, you own the implementation journey.

You’ll work closely with marketing and Rev Ops teams to:

• Configure integrations with tools such as Hub Spot, Salesforce, Marketo (and similar)
• Guide customers through onboarding and initial rollout
• Help design and launch automated campaigns and workflows
• Act as a trusted implementation partner during the first 90–120 days
• Hand over customers cleanly into a longer‑term customer success motion once live

This is not a support or ticket‑based role — it’s about delivery, ownership, and getting customers live and successful.

• Owning multiple concurrent implementations from kickoff through to successful go‑live
• Leading onboarding calls, technical walkthroughs and configuration sessions
• Advising customers on best‑practice use of the platform in a real‑world marketing context
• Working closely with Product and Engineering to surface issues, feedback and opportunities
• Acting as the primary point of contact during the implementation phase

• 3+ years’ experience in implementation, onboarding, solutions consulting or technical customer success
• Strong hands‑on experience with B2B SaaS platforms
  , ideally in martech, salestech or Rev Tech
• Comfortable configuring workflows, integrations and tools (no coding required)
• Confident working with marketing, growth or Rev Ops stakeholders
• Experience in start‑up or scale‑up environments
• Someone pragmatic, organised, and comfortable owning outcomes

• Background in martech, marketing operations or GTM platforms
• Exposure to early‑stage or high‑growth SaaS businesses
• Experience working with enterprise or mid‑market customers

• High ownership and visibility in a growing Series A business
• Direct influence on customer outcomes and product direction
• Work closely with founders, product and engineering
• Opportunity to shape and formalise the implementation function as the company scales

Mid‑Senior level

Full‑time

Information Technology

Software Development

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