Sr. Business Systems Analyst; Zuora Billing​/Revenue

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Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

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We are seeking a highly motivated and experienced Senior Business Systems Analyst to be the subject matter expert for our Zuora Billing and Revenue systems. This role is critical in ensuring the successful maintenance, optimization, and ongoing functional enhancement of our subscription management platform. The Sr. BSA will play a key role in a major initiative, partnering with an implementation consultant to successfully deploy and stabilize our Zuora environment, ensuring seamless integration with our upstream Salesforce system and downstream Net Suite ERP.

• Serve as internal lead for Zuora implementation, partnering with the system integrator to validate solution design, best practices, and business alignment across Zuora Billing, Zuora Revenue, and integrations.
• Manage and execute end‑to‑end UAT, ensuring accurate data flow from Salesforce (CPQ/Opportunities) through Zuora and into Net Suite, and facilitate knowledge transfer to internal teams.
• Act as primary administrator and functional owner for Zuora Billing and Revenue, including configuration of products, rate plans, subscriptions, payments, invoicing, security, and user access.
• Troubleshoot and resolve complex production issues, data discrepancies, and billing or revenue recognition support tickets.
• Own Salesforce‑to‑Zuora integrations, ensuring accurate creation of subscriptions, invoicing, and contract data from quotes and opportunities.
• Manage Zuora‑to‑Net Suite financial integrations, ensuring accurate synchronization of invoices, payments, and revenue entries to GL and AR, in collaboration with Salesforce and Net Suite teams.
• Partner with Finance, Sales Ops, and Product to gather requirements, translate business needs into functional specifications, and optimize Quote‑to‑Cash processes through automation and process improvement.

• 5+ years of direct, hands‑on administration and support experience with Zuora Billing.
• 2+ years of hands‑on configuration and support experience with Zuora Revenue (formerly Rev Pro).
• Solid understanding of the Quote‑to‑Cash (Q2C) process, specifically the transition from CPQ/CRM (e.g., Salesforce) to Zuora.
• Proven ability to configure complex subscription models, including usage‑based, tiered, and committed pricing.
• Strong foundational knowledge of accounting principles, particularly ASC 606/IFRS 15 revenue recognition standards.
• Experience with Zuora’s API and integration methods (e.g., using Zuora Connect or middleware platforms).

• Zuora Certified Administrator or equivalent certification.
• Experience configuring or maintaining Zuora integrations (Salesforce, Net Suite Connector).
• Experience with Workato integration platform.
• Familiarity with Agile methodology (Scrum/Kanban).

• Excellent problem‑solving and analytical skills with a meticulous attention to detail.
• Ability to…