Sr. Business Systems Analyst; Zuora Billing​/Revenue

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

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We are seeking a highly motivated and experienced Senior Business Systems Analyst (Sr. BSA) to be the subject matter expert for our Zuora Billing and Revenue systems. This role is critical in ensuring the successful maintenance, optimization, and ongoing functional enhancement of our subscription management platform. The Sr. BSA will play a key role in a major initiative, partnering with an implementation consultant to successfully deploy and stabilize our Zuora environment, ensuring seamless integration with our upstream Salesforce system and downstream Net Suite ERP.

• Serve as internal lead for Zuora implementation, partnering with the system integrator to validate solution design, best practices, and business alignment across Zuora Billing, Zuora Revenue, and integrations.
• Manage and execute end-to-end UAT, ensuring accurate data flow from Salesforce (CPQ/Opportunities) through Zuora and into Net Suite, and facilitate knowledge transfer to internal teams.
• Act as primary administrator and functional owner for Zuora Billing and Revenue, including configuration of products, rate plans, subscriptions, payments, invoicing, security, and user access.
• Troubleshoot and resolve complex production issues, data discrepancies, and billing or revenue recognition support tickets.
• Own Salesforce-to-Zuora integrations, ensuring accurate creation of subscriptions, invoicing, and contract data from quotes and opportunities.
• Manage Zuora-to-Net Suite financial integrations, ensuring accurate synchronization of invoices, payments, and revenue entries to GL and AR, in collaboration with Salesforce and Net Suite teams.
• Partner with Finance, Sales Ops, and Product to gather requirements, translate business needs into functional specifications, and optimize Quote-to-Cash processes through automation and process improvement.

• 5+ years of hands‑on administration and support experience with Zuora Billing, plus 2+ years configuring and supporting Zuora Revenue (Rev Pro).
• Strong understanding of the end‑to‑end Quote‑to‑Cash process, including CPQ/CRM (e.g., Salesforce) to Zuora workflows.
• Proven ability to configure complex subscription and pricing models, including usage‑based, tiered, and committed structures.
• Solid foundation in accounting principles, with working knowledge of ASC 606 / IFRS 15 revenue recognition standards.
• Experience with Zuora APIs, integrations, and middleware platforms (e.g., Zuora Connect, Salesforce, Net Suite, Workato).
• Zuora Certified Administrator (or equivalent), with experience supporting Salesforce and Net Suite connectors preferred.
• Highly analytical, detail‑oriented problem solver with strong communication skills and an ownership‑driven approach to system stability and stakeholder support.

$121,000 - $157,500 a year

The estimated pay range for this role is $121,.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location within the state.

Coupa complies with relevant laws and regulations regarding equal opportunity…