Facility Coordinator

Overview

The Purpose of Your Role The Facility Coordinator is responsible for managing the operational functions of the Facility/Clinic and ensuring standards are met for the environment of care. These duties include greeting clients, touring, scheduling prospective clients, checking in clients, overseeing staffing shifts and effective resource utilization, managing the training of front office staff and BHTs as needed, answering phones, handling company inquiries, collecting co-payments, filing, organizing documents, maintaining adequate inventory, managing vendors/contracts and other clerical or maintenance duties.

They provide support to management and employees by assisting in daily office needs and the performance of the company’s general administrative/clinical activities. The FC will have regular meetings with the leadership of the clinic to ensure Quarterly and Annual KPI’s are met.

The Company You’ll Join OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives.

We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

• A competitive salary based on experience
• 401k match
• Core benefits: medical/dental/vision, with the company contribution to medical benefits for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

• QA Facility audits 90%
• ALOS of 52 days per client
• Achieve a 4.5 on client satisfaction surveys
• Successfully pass JCAHO and other state licensing surveys
• Stay within the Payroll budget assigned for your team and facilities budget
• Required time on treatment floor: 2-5 hours per day

Please note:

When you achieve any of the above key indicators your supervisor will counsel you to set a new goal.

• Demonstrate EMR, program knowledge, and skills pertaining to the front desk staff and Behavioral Health Technician positions levels 1-3.
• Demonstrate EMR knowledge pertaining to the Facility Coordinator position including creating a schedule or profile on the EMR for staff, creating encounters in the EMR system, running an audit on specific client details.
• Demonstrate understanding of the scheduling process for new clients and how to pair new clients with therapists at your facility in a timely manner.
• Demonstrate understanding of systematic issues that could impact the flow of treatment on the floor.
• Demonstrate understanding of crisis protocol and the role of the incident commander.
• Demonstrate understanding of the client policies outlined in the new client paperwork.
• Demonstrate ability to successfully screen and process client No/Shows in a timely manner.
• Demonstrate understanding of DHHS (or other state requirements) and JCAHO requirements to maintain accreditation and ensure the Facility’s environment of care is upholding these standards.
• Demonstrate understanding of facility maintenance needs and effectively managing the budget and standards set by OCD Anxiety Centers.
• Demonstrate the ability to follow through with disciplinary actions and development for employees.
• Demonstrate ability to train front office staff and BHTs in admin duties such as the EMR system.
• Demonstrate ability to train, coach, and mentor BHTs and Front desk staff for ongoing growth and development by consistent performance reviews, mentoring, coaching, and staff appreciation.
• Demonstrate how to properly exit an employee by following the proper procedures and notifying the correct departments.
• Demonstrate ability to stay organized and maintain an adequate…