EHR Generalist

Position Title:

EHR Generalist

Program/Dept:
Information Technology (140)

Reports to:

Senior Director of IT

Classification:
Regular, Full-Time, Exempt

Salary Range: $99,284 - $117,924 DOEE & benefits package (The listed salary range may vary depending on geographic location).

Caminar is a leading behavioral health organization that supports thousands of youths and adults across multiple counties in Northern California and the San Francisco Bay Area. With decades of experience since our founding in 1964, we provide comprehensive mental health and substance use treatment, and wrap‑around services, delivered through evidence‑based, whole‑person care. Caminar’s vision is to be a beacon of safety, compassion, and fulfillment, supporting all those in our communities who need it most.

Our mission is to build strength and stability through comprehensive mental health and substance use treatment delivered through evidence‑based, whole‑person care.

Caminar values diversity. People of all races, ethnicities, countries of origin, faiths, abilities, sexual orientations, and gender identities are welcome here.

The EHR Implementation Generalist collaborates with the Senior Director of IT, Billing Supervisor, Director of Clinical Operations and Director of Quality to sustain the ongoing operation of the Electronic Heath Records Systems.

• Create new accounts in the Credible Learning Management System, in the Credible training and production domains and in OQ‑Analyst
• Manage and track user credentialing profiles
• Manage user terminations and Leaves Of Absence
• Manage EHR Team configuration in Vivantio
• Manage medical prescriber accounts in Credible
• Manage Credible account access for auditors

• Contribute to the design and maintenance of forms
• Collaborate in the development of User Guides and training materials
• Create and revise forms for clinical staff, administrative staff and the management team utilizing Credible form creation tools and Adobe Acrobat
• Create and revise forms that meet county specifications and payer requirements

• Create and maintain user reports through the Credible Export Tool and through Client, Service and Employee Advanced Searches
• Change program report passwords quarterly and notify regional representatives
• Manage export SQL and Report Catalog versions in Git Hub repository
• Train users as needed on how to create their own saved Advanced Searches

• Provide ongoing support to staff regarding issues/concerns with the EHR software, including processing user requests through the Vivantio ticketing system
• Meet deadlines and effectively prioritize projects and objectives for self and staff
• Coordinate with Qualifacts, OQ Measures and county departments to resolve software issues

• Update Credible and OQ‑Analyst to reflect new or changing programs, including program configurations, billing matrix specifications, services, forms and workflows
• Manage new and changing payer configurations in Credible

• Maintain the billing matrix and payer configurations as contracts are renegotiated or payer requirements change and as the Billing department requests
• Maintain the virtual database through automated exports and SSIS packages and manage version control through Git Hub repository
• Assist in maintaining daily data modifications through Power Automate scripts
• Conduct periodic EHR audits – run a set of data integrity audits monthly with results sent via email to regional representatives and perform ad hoc audits and corrective measures as needed
• Make Data Dictionary changes to accommodate database schema changes and Credible feature updates or additions
• Review all Credible and OQ‑Analyst update releases for impact, notify users prior to a release of potential downtime and after a release as a reminder to clear cache

• Attend training events and staff meetings as assigned
• Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
• Work with the IT Director, Billing Supervisor,…